CommScope Looking for Analyst, IT Operations & Collaboration at Hyderabad, Telangana Full Time

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.

Our experts are rethinking the purpose, role, and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment, and simplify migration. From remote cell sites to massive sports arenas, from busy airports to pioneering data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Job Title: IT Operations and Collaboration Analyst

Job Location: Hyderabad /Bangalore/Goa

What this role will do:
We are looking for a team member who puts the customer first and is passionate about solving problems with creativity, compassion, and technical acumen. You will need to bring a combination of technical, strategic, and problem-solving skills to the team. Responsible for evaluating, designing, supporting, and maintenance of unified communications-related business activities and operations for the global enterprise. Coordinate and/or participate in the resolution of day-to-day telecommunications problems in a timely manner; coordinate and/or participate in the design, installation, and testing of unified communications equipment, applications, and systems; coordinate and/or participate in activities associated with assigned projects, e.g. large scale moves, adds, deletes, upgrades, installations, etc. Collaborate with Enterprise Architecture and peer technical teams to holistically engine high-quality infrastructure solutions in support of business initiatives. The candidate will need to support multiple platforms including migrations to Contact Center as a Service (CCaaS), Microsoft Teams Rooms (MTR), Softphones, CRM Client Chat Box integration, Unified Communications as a Service (UCa,aS) etc. We are looking for an individual who is smart and passionate about end-to-end voice and video operations; plus, a person who can bring dedication and a sense of joy to the IT Operations atmosphere

You will be responsible for:
5+ years of experience in IT Voice Operations.

Ability to perform all system administration duties on the enterprise voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory.

Ability to monitor unified communication voice operations to identify and solve technical operating problems.

Able to perform all software changes required for telephone, software groups, system parameters, class of service, and moves/adds/changes (MAC).

Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.

Capable of creating voice mailboxes, hunt groups, call vectors, and automatic call distribution groups (ACDs).

Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation, and resolution.

Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives.

Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.

Prepares documentation and conducts training and user orientation for clients detailing the configuration of proposed and deployed solutions.

Participate and assist in driving the knowledge management process.

Perform research and analysis of unified communications technologies and services for the purposes of assisting management in decisions regarding the acquisition of new equipment, software, and services to determine which would best meet company needs.

Assists in the acquisition of new equipment and services.

Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives. Participate and assist in driving the knowledge management process.

Assist in developing and enhancing cooperative interdepartmental and business relationships and communications.

Responsible for 3rd-level support of the network infrastructure and services.

Establishes budgetary requirements for equipment and services

Creates an environment that encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals.

Takes personal responsibility for making tough decisions, meeting commitments, and ensuring expected results are achieved.

You will excite us:
Bachelor/ Master’s Degree with minimum 5 + Years of experience

Demonstrated experience with architecting and designing large-scale VoIP solution

Experience with Cisco or Avaya telephony equipment or applicable equipment

Experience with network signaling protocols, including SIP, SIMPLE, XMPP, and H.323

Experience with troubleshooting carrier and various connectivity issues for IP and TDM and IP networking fundamentals

Demonstrated experience providing support in computing, UC solutions, Local Area Networks and project leadership/management required

Experience with Software as a Service administrative duties

Comprehensive knowledge of networking technologies, software products and solutions

Experience with designing, implementing, and supporting Video Conferencing solutions – Microsoft Teams Rooms preferred

Strong analytical, problem solving and communication skills

Ability to logically assess and troubleshoot hardware and software difficulties, and to determine accurate resolutions

Excellent technical documentation skills

The ability to work under stress and to meet deadlines

Commitment to keep up-to-date with IT trends and developments

Incumbent will be required to be available 24-hours a day, seven days a week

Strong application and/or Endpoint Management background

Experience working with Enterprise customers – Required

Professional and articulate with attention to detail with excellent written communication skills

Ability to multitask and prioritize workload

Experience with host-based (endpoint agent) security solutions is preferred

Supporting Multi-OS including Windows, Mac & Linux

Experience with providing training to users and IT support staff

Previous DB experience in queries and reporting preferred

Scripting experience with PowerShell/Bash preferred.

ServiceNow experience preferred

Demonstrated competencies with physical, mental, & interpersonal skills

Multi-OS support experience: Windows is a must, Mac, Linux & mobile platforms a plus

Ability to work within timelines and deliver quality work

Work in a team/project environment (collaborate well with multi-functional / global teams)

Should be able to understand project requirements and commit to following and implementing assigned tasks

Work closely with Product, Engineering, and IT support teams, as well as Upper Management, to advocate enterprise needs, resolve technical & business issues, define feature requests, identify growth opportunities, and collect feedback

Maintain an in-depth understanding of company technology, products, and services.

Contribute to our knowledgebase by creating standard processes guides and video tutorials as needed

Why CommScope!

In today’s always-on world, CommScope is pushing the bounds of communications technology. We are building better connections and shaping networks of the future. For more than 40 years, we’ve been leaders in innovating the network infrastructure of the future. Developments such as the Internet of Things, seamless connectivity, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

CommScope is an Equal Opportunity Employer.

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