Communication Solutions Looking for IT Team Leader at Dehra Dun, Uttarakhand Full Time

IT TEAM LEAD– Night shift only.

Job Summary

Privately owned since Oct. 2010, Communication Solutions is an offshore outsourcing company that offers solutions related to back office research, development, analysis, and consultancy for top US brands across retail, hospitality, F&B, and real estate sectors.

We’re looking for a best IT Team Lead for full-time position- night shift only, who will be responsible for overseeing the IT Team with all his members, processes and deliverables. This role is responsible for handling internal and external network and server-based issues that arise from day to day and within specific established SLAs.

Roles & Responsibilities:

• Deliver IT support including troubleshooting, repairing, and working with computer hardware and software.

• Respond to and resolve IT Service Desk incidents in a timely and appropriate manner.

• Conduct regular IT business audits and escalate IT issues to the appropriate parties, as needed.

• Support LANs, WANs, network segments, internet, software, hardware, and intranet systems.

• Automate and deploy installation of software and configuration.

• Maintain data center and environment and monitoring equipment.

• Perform root cause analyses on major incidents and IT crashes, and develop recovery plans

• Order, track, and install IT-related orders for the building. This could include computers, cameras, flash drives, toner, and any other technology-related item.

• Work cross-functionally with a variety of US-based clients to meet their IT needs and complete IT requests.

Education & Other Requirements:

• Experience & knowledge of networking, LAN & WAN troubleshooting, Network Auditing, system configuration and maintenance, DHCP (Dynamic Host Configuration Protocol), VPN, and DNS.

• Installing and Configuring Windows Server 2012, 2016, Active Directory Services as well as computer hardware, software, systems, networks, printers, and scanners.

• Designing IP addressing scheme using subnets. Configuring Routers and Switches, Switch Configuration

• Managing and Administrating all user domains and accounts.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• Admin level knowledge of Apple Mac computers, iCloud, and associated desktop tools, as well as Mobile platforms such as Apple iOS and Google Android.

• Admin level knowledge of Google and Microsoft Security, Mobile devices and Productivity products including email, calendar, docs, worksheets, video, cloud drives, etc.

• Experience in managing highly efficient help desk operations and workflows, including familiarity of tools such as JIRA, ServiceNow, etc.

What We’ll Be Offering You:

Tangible Benefits include: Fixed Night Shift, Health Insurance, Provident Fund (PF), Paid Leaves / Leave Encashment, Company Cab / Shuttle Service (for girls), and Dinner Facility.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Food allowance
• Provident Fund

Schedule:

Education:

Experience:

• Technical Support Occupations: 1 year (Preferred)
• total work: 1 year (Preferred)