Company: GMR Enterprises Pvt Ltd GMR Group Looking for Lead – IT Business Services at India Full Time

Location: Hyderabad, IN

Company: GMR Enterprises Pvt Ltd GMR Group

JOB PURPOSE

To Establish and Implement business requirements of Airlines and ensure on time completion of requirements and business targets. Overall Control and Lead the check-in and baggage systems with high availability.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities Key Performance Indicators

IT Business Services:
Provision and account of all IT&C services to Airlines and Ground Handlers, to generate gross revenue from the services extended to them. Act as a SPOC for all IT support services and new services to existing/new stake holders for additional revenue. Ensure timely billing of IT services to all stake holders and submission of invoices to Finance team.

Achieving IT revenue as per target assigned

Check-In and Baggage Systems:
Administration, Configuration, Up gradation and Migration as per the airline requirements. To develop mutually beneficial relationships and manage crisis effectively.

High availability of systems

Team Management:
Continuous meetings with team members on regular basis for better understanding, coordination. Design training needs and growth plans for the team. Engage with the team members to motivate teamwork, understand and address concerns and provide a collaborative environment for them to develop.

Employee Engagement Scores

Stake Holder Management:
Manage the relations with all external and internal stakeholders with soft and courteous approach for fulfilling the requirements and to develop strong inter personal relationships

Nil Escalations and Crisis Management

Others:
Monitor and Coordinate with Airlines IT and Airport Managers for Load Messages (LDM) to arrest Revenue leakage in Aero Sector. Single Point of Contact (SPOC) from IT for forums like AFCM and ARAT, closing the issues raised in the forum by coordinating with internal teams and vendors.

0% missing LDM messages and Assure no pending issues from IT

EXTERNAL INTERACTIONS

Interact with Managers and IT teams for day to day operations, services, up gradations and load messages

Interact with respective teams for issues related to check-in and baggage systems

Interact with relevant stakeholders

INTERNAL INTERACTIONS

Interact with team members for understanding their needs and guide them on issues

Interact with other IT teams for services requests and operations support

Interact with internal departments for new agreements and invoices

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

BTech with MBA or MCA

RELEVANT EXPERIENCE

12-15 years of experience in IT Retail or Business Services

COMPETENCIES

Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview

Airport -IT

Infrastructure Management

IT Project Management

Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview

Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview

Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview

Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview

Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview

Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview

Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview

Networking

Personal Effectiveness

Teamwork & Interpersonal influence

Stakeholder Focus

Entrepreneurship

Capability Building

Social Awareness

Planning & Decision Making

Execution & Results

Strategic Orientation

Problem Solving & Analytical Thinking

Innovation

Managing Change and ambiguity by creating Win-Win

Determination(Contextual and Flexible)

Learning Ability

Making & Navigating proposals

Scanning, Networking & External orientation