Dear Candidate,Greetings from CGS!!!******We are Hiring*********Immediate Requirement for International Voice Process Technical Support***About Us:
In 1984, Phil Friedman started CGS in New York City with five people, providing professional IT services. Through organic growth and various acquisitions, CGS steadily grew its business in the U.S. and expanded internationally. More than three decades later, CGS has grown to over 7,500 employees across North America, Latin America, Europe, The Middle East and Asia, delivering Business Applications, Enterprise Learning and Outsourcing services to customers in 45 countries around the globe. Our clients span across such industries as fashion, apparel, healthcare, retail, financial services, hospitality, technology and telecommunications, among others.Skills Required:Supporting customers contacting for technical assistance with computers on various Social Media Platforms like WhatsApp, Facebook, Twitter, Instagram, Online Forums. Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the client’s policies and procedures.
Excellent verbal and written communication.
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
Multitasking and coordination skills.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.
Willingness and ability to work in shifts (24 x 7).
Benefits:
Medical Insurance self and dependents.Home Pick and Drop facility only for Night Shifts.Salary: 1.92 LPA – 3.3 LPAEligibility Criteria:* Undergraduate, Graduate & Postgraduate Freshers and experienced (0 – 4 yrs) are eligible to apply.* Must have All educational documents (10+2)/diploma/grad & Experience letters (if any experience).* Looking for Immediate Joiners.* Must be flexible to work from office.Virtual Interview Rounds:
Rotational shift
US shift
Education:
Higher Secondary(12th Pass) (Preferred)
Work Remotely:
No
Job Detail
Job Id
JD1995542
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad, Telangana, India
Education
Not mentioned
Experience
Year
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