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Software Developer
Comviva Looking for Tech Ops – L1 Helpdesk Support Lead at India Full Time
Key Responsibilities :
Level 1 support Engineer Lead :
Understanding of Telecom VAS Network. knowledge of various telecom protocols and nodes in infrastructure.
Have worked on VAS platform with hands on experience on Level 2 support for any voice, messaging or data application.
Maintain service uptime & SLA as committed. Redundancy management.
Root cause analysis & implement various recommendation as suggested by engineering teams.
Implement various hardening procedures for security prospective suggested by security team.
Application Support & L1 Level Troubleshooting of issues
Worked on various ticketing Tool for case logging / closure / Follow-ups
Carry out system audit with Internal and External teams for application compliance.
Responsible for setup, configuration, and troubleshooting of Linux environments (clustering, high availability, load balancing etc.).Exposure to working with various WebServers (Apache, Tomcat, Jboss).
Analyze server performance, perform tuning and ensure high availability & stability of platform.
Level 1 support Engineer Lead :
Understanding of Telecom VAS Network. knowledge of various telecom protocols and nodes in infrastructure.
Have worked on VAS platform with hands on experience on Level 2 support for any voice, messaging or data application.
Maintain service uptime & SLA as committed. Redundancy management.
Root cause analysis & implement various recommendation as suggested by engineering teams.
Implement various hardening procedures for security prospective suggested by security team.
Application Support & L1 Level Troubleshooting of issues
Worked on various ticketing Tool for case logging / closure / Follow-ups
Carry out system audit with Internal and External teams for application compliance.
Responsible for setup, configuration, and troubleshooting of Linux environments (clustering, high availability, load balancing etc.).Exposure to working with various WebServers (Apache, Tomcat, Jboss).
Analyze server performance, perform tuning and ensure high availability & stability of platform.
Key Skills required:
Analytical Skills and VAS operations Knowledge :
Should have hands on experience on Linux platform, should be able to troubleshoot issues related to Application & Linux environments (clustering, high availability, load balancing etc.).
Should have worked with any RDBMS. Hands on experience with MySql preferred.
Should have good knowledge of sql queries
Good understanding of Telecom domain, GSM architecture, VAS. Exposure to SIP & 4G Networks.
Networking – Concepts, basic protocols, devices used and different topologies used.
System Monitoring,
Trouble Ticket Logging,
Helpdesk Management
Capacity Monitoring,
End-User Outage Notification.
End to end coordination for any critical issues
Technical and Business KPI Monitoring.
Preparation of Dashboard and Planning of monthly governance call.
Management the Shift as per requirement.
Efficiently Client handling capability .
Behavioral skills:
Should be able to work in 24*7 shifts.
Good customer handling capabilities and should have good communication skills.
Should able to work under pressure.
Comfortable in interacting with external vendors and internal customers, should have good interpersonal skills.
Should be a team player and coordinate well between Internal and External teams
