Concentrix Looking for Functional Consultant – Digital Transformation (Content Moderation) at Bengaluru, Karnataka, India Full Time

Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. Responsible for leveraging expertise and experience in process assessment, designing technology, automation, AI/Cognitive and advanced analytics to institutionalize continuous improvement, thereby providing compelling value prop for a winning proposition to prospective Client.

Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.

Job Title: Consultant II, Transformation for Content Moderation domain

Location – Bangalore (WFO – 5days week)

Key Essentials :

• Green or Black Belt certified, with comprehensive understanding of Business Process Outsourcing services
• Indepth knowledge of Six Sigma methodologies for identifying Process Re-engineering opportunities and suggesting RPA or tactical solutions
• Must have exposure in Content moderation domain

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels for Content Moderation
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience
• Should be well versed with Value Stream Mapping