Location: Bangalore
ABOUT UNILEVER:
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We are looking to hire a Technical Solutions Manager for Central Finance in Bangalore.
The Technical Solutions Manager will be responsible for leading strategic initiatives to optimize the performance and efficiency of the IT systems and infrastructure in the Finance record to report area. This individual will own responsibility for building and maintaining strong relationships with leadership, business partners, and functional teams.
Provide active management and oversight of critical IT project deliverables while maintaining a high level of business centricity through oversight of an effective IT service management model.
Closely works with other business and IT leaders to ensure cohesive execution of stated objectives and strategy.
The position will require supervisory experience and the capability to build highly effective teams in both direct and matrix management support models.
Technical skills
CA or CMA or Bachelor’s in business, engineering or Computer Science, and Masters/MBA preferred
Assist delivery of all agreed IT-related projects for the Supply Chain Finance area, from Feasibility phase to completion
In the Ideas phase, provide support to Business in driving clarity of business requirements, high level design, cost and time estimates to facilitate the production of high-quality charters
Assist/Lead during Feasibility and Capability phases for the translation of business requirements into a functional specification and specific work packages for call-off from service design and service introduction functions
Work in close partnership with the Solution Delivery Managers to ensure on-time and on-budget execution of application changes for all key projects and programs
Work with Lead to ensure that the Project Delivery Process is adhered to
Help ensure Technical and Security standards as defined in Controls framework are implemented and adhered to during design and implementation
Help ensure solution resilience and provide functional expertise on both technical and functional fixes/changes.
Manage the BAU support for the projects delivered in Supply Chain Finance space
Manage escalations for complex incidents, issues to achieve target uptime levels
Act as a gatekeeper for resilience
Ensure governance over AM vendor team and ensure SLAs are met
He/she needs to provide full governance on the AM vendor working for the tool.
Needs to work closely with global release and change management teams to ensure global processes are followed
Responsible for putting root-cause analysis together for critical incidents for own area with vendor resources and AM teams.
Sign off and follow progress, deal with issues, escalations, will engage with vendor resources, service delivery, Infrastructure, Business engagement and key users when required.
Front end all critical IT communications to Geo IT and Business such as communications during P1 or other service disruptions, specific announcements about major upgrades/maintenance activities and Executive root cause summary (for P1)
Deliver above responsibilities within an agreed financial charging structure and budget
Stakeholder Engagement – Co-ordinate the delivery with Team leads, Developers, Regression testing team, other platform release teams, Business Ops and business teams
Personal skills
Supplier management to ensure that team is equipped with the right set of resources required to run the platform
Budget management for various IT practices and innovations within Platform management like automated testing, dev-ops practices etc to make the operations more robust
Output of this practice should be a resilient and future ready platform for onboarding new applications and markets
Establish and govern, Fit to purpose Service Delivery practices to ensure the following
Application life cycle management – starting from Service Introduction (inclusive of process like criticality, IT security assessment etc) to creating a service model, establishing service acceptance criteria, keeping the application status updated in CMDB and decommissioning of the service.
Governance around onboarding new features and markets to an application. This would include practices like Service rehearsal, operational acceptance, periodic governance etc.
Governance to ensure all the platform services are free from any potential vulnerability. Any such vulnerabilities should be tracker, reviewed and mitigated in a timely manner
Governance to ensure any service downtimes etc. for activities like upgrades and other maintenance windows are planned and the required downtime windows are aligned with required stakeholders
Act as a single point of contact between the various IT platforms and business users to ensure that anything needed to run the service is well managed and the users are informed about any such impacts on service availability in a timely manner.
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