Conceptia Software Technologies Looking for Desktop Support Engineer – Cochin at Ernakulam, Kerala Full Time

About Company: Conceptia, a leading reseller of SolidWorks from Dassault Systemes.

Established in the year 2001, we have been a Dassault Systemes reseller partner for more than 15 Years catering to various industry verticals. As part of our business growth, we are expanding our sales operations in Bangalore. Conceptia has an established client base in the manufacturing and defense vertical coupled with a strong record for delivering highest customer satisfaction. This is an excellent opportunity to work with a leading CAD/CAM/CAE reseller and to be part of a company with an excellent track record in YOY growth.

Responsiblities:

Provide technical support, via email, remote sessions, and phone, by addressing technical questions, providing guidance, advice, and modelling assistance in a wide variety of application using SolidWorks Suite of Products

The ability to understand the needs of our customers and to work closely with them and others in our extensive technical support team to present solutions to meet client needs.

Escalate the customer issues to the next level technical member/SolidWorks Technical Support

Proactive calling to the customers to understand the software usage and performance and trouble shoot issues if any.

Invite & follow up on customers for In-House Trainings and Webinars

Suggest best practices, guidelines, and technical solutions for productivity improvement.

Document the support activity in the CRM system.

Write technical articles/blogs, record screen capture video of software processes for publishing to the organizations technical blog.

Complete the customer engagement activity assigned to you by our parent company Dassault systemes, SOLIDWORKS and document the same by engaging with your team.

Conduct Webinars, Trainings & Technical Sessions for Team members & Customers.

Minimum of 6 months -1 years of experience utilizing SOLIDWOKRS. (SOLIDWORKS Simulation and PDM a plus)

B.E/Dilploma in Mechanical/Automotive

Good knowledge and understanding of engineering processes and terminology of mechanicalMinimum of 6 months -1 years of experience utilizing SOLIDWOKRS. (SOLIDWORKS Simulation and PDM a plus)

Job Type: Full-time

Salary: From ₹300,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Day range:

Shift:

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Speak with the employer
+91 6360293370