Concrete Software Solutions Pvt Ltd Looking for Desktop Support Engineer for bangalore at Bengaluru, Karnataka Full Time

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹10,000.00 – ₹20,000.00 per month

Day range:

• Monday to Friday
• Weekend availability

Shift:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Desktop support: 1 year (Required)
• total work: 1 year (Preferred)

Speak with the employer
+91 9582102222
Expected Start Date: 05/04/2023