Conjoinix Total Solutions Looking for Technical Support Executive at Bhubaneshwar, Orissa Full Time

We are looking for Technical Support executives who can join immediately and residents of Bhubaneswar will be given preference.

Qualification– BCA/ITI/Diploma (Computers)/Btech

Relevant Experience– Min 1yrs

a) Monitoring of services related to network connectivity like PRI, Internet, etc.

b) Management and monitoring of web application availability, web application response time, Cloud services

monitoring, etc.

c) Handling and periodic maintenance of various IT tools like MRTG/Zabbix/Nagios, MIS, CRM, Call Center

Application, Helpdesk portal, IPPBX, Desktops (including OS: Linux/Windows, Office suite, etc.), Core network

components (Switches/Routers), Servers, Network nodes, etc.

d) Manage and maintain the IT infrastructure and provide IT support.

e) Providing Technical Support to Helpdesk users, Call Center executives, Managers, supervisors, and others.

f) Troubleshooting and Resolving issues, RCA and reporting, maintaining the logs of tickets for future reference,

etc.

g) Maintain the periodic backups of user data, server data, Call logs, etc.

h) Generating Reports related to assigned activities for reviews and meetings.

i) Managing assigned projects including the program components to deliver the services by

established objectives.

j) Manage and monitor all 3rd party services and upkeep of all services to maintain the SLAs.

k) Coordination with vendors for replacement, repair and fixing of services/IT components as and when

required.

l) Timely escalate the incidents to ensure the prevention of SLA breaches.

m) Maintaining the downtime of logs of all services by keeping records of the ticket number, date, up/downtime,

nature of the incident, response time and resolution time, etc. about any utilised services for the project.

n) Facilitation of setup and support with IT infra (as per requirement) on training venues to support other

team members and customers.

o) Any other activity to meet the project objective and requirement.

Job Type: Full-time

Salary: ₹15,000.00 – ₹22,000.00 per month

Day range:

• Monday to Friday
• Weekend availability

Shift:

Ability to commute/relocate:

• Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)

Language: