What you’ll do
You will report to Manager Software Development to contribute to deliver quality projects for our customers
You will configures and validates applications in Dev, CTE and Production environments
You will actively participate in Production Support & Application Validation activities to make sure there is no impact to the solutions
You will do ticket research, troubleshooting and coordination with Development team by taking full ownership of the daily tasks and activities
You will collaborate with the product analyst, developers, Testers, and additional teams as necessary
You will support of project releases, CRQ Validations, periodic on-call support
You will identify opportunities to improve existing processes and work closely with Ops and Dev team for automation
You should have
Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we’re the perfect fit.
Bachelor’s degree in Computer Science Engineering, related field, or equivalent experience
2-4 years of applicable experience
Experience in Incident Management, Any ticketing tool, MS Office, Atlassian (JIRA, and Confluence), Azure DevOps, GIT, Jenkins, familiar with using Windows or Linux Servers
Experience in Technical Support handling Production Environments
Excellent communication skills
Who will love this job
An trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
A game changer – you dream big and push the limits of what’s possible to improve for yourself and others
A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
A strategist – you’re curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
Perks & Benefits
Work from Home, in-office, or hybrid
Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
Telemedecine
And so much more!
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We’re high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.
#LI-Remote
Location(s):
India Remote
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