Cvent Looking for Team Lead, Strategic Accounts / System Administrator at Gurgaon, Haryana Full Time

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

About the role:
Are you ready to join our Event Technology team? We hire bright people who are willing to learn and are extremely motivated to succeed. The candidate must be a process oriented, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships cross functionally within marketing team and beyond.

This role will be supporting Cvent’s Global Meeting & Event Program, consisting of 1,300+ annual events of all sizes and event formats. [AE1]

What You Will Be Doing

• Develop deep understanding of Cvent Core Products & partner with Event Technology SME’s to closely monitor account performance, system usage, opportunities to increase and optimize usage of Cvent tool
• Contribute to the setup, strategy, and design proof of concepts for workflow for Cvent Marketing Programs across multiple products – chiefly Cvent Event Solutions & Housing Module
• Serve as the escalation POC and provide technical assistance for any attendee queries for Cvent’s Marketing Programs
• Leverage expertise to become a critical collaborator with relevant groups across Event Technology and Global Demand Centre
• Create and maintain documentation for internal processes and standard operating procedures to drive efficient process management as it relates to Cvent’s Marketing Programs
• Work cross-functionally with marketing stakeholders to report on event KPI’s and identify areas of improvement
• Serve as the primary point of contact for the Meetings & Events team Cvent account on enterprise-related system usage and strategic oversight
• Understand enterprise-level event program requirements to ensure proper implementation, to include (not limited to): event calendars, meeting requests, budget, workflows, portals, asset libraries, relevant integrations, etc.
• Responsible for the success of Cvent account system maintenance and user management

What you will need for this position

• 5+ years working with SaaS products
• Excellent written and oral communication skills
• Comfort working collaboratively with cross-functional teams – distributed team of Marketers & Tech Experts
• Must be articulate, organized, detail oriented, and can multi-task in a dynamic, fast changing entrepreneurial environment
• Strong business acumen, ethics and high integrity
• Prior Experience in US Customer Service will be preferred
• Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
• Experience in working on online products, Applications & projects
• Candidates should be ready to work night shifts
• Experience using event technology is a plus