Desktop Support Technician
Job details –
Reporting to – Field IT – Technology
Department – Product and Technology
Local Grade – G5
Purpose of the Role –
The GOOD Desktop Support Technician provides support and maintenance for CWT’s end-user computing devices. Includes installation, troubleshooting, and maintenance of on-site equipment (HP PCs, laptops, thin clients, printers, and video conferencing) to ensure optimal workstation performance. This role would also remotely assist APAC WFH users virtually through Teams chat and video calls. The technician acts as “smart hands” onsite to remotely facilitate. Tech teams such as Network, Security, and Infrastructure teams to resolve incident tickets.
Main Responsibilities –
Qualifications
Qualifications –
Experience & Education:
Ø Experience –
Ø Languages –
Ø Knowledge, skills, and abilities (KSAs) –
Primary Location: Gurgaon
Employment type: Standard
Job Family: Field Technology Services
Scope: Regional
Travel: Yes, 20 % of the Time
Shift: Day Job
Organization: P&T_Enterprise IT
Job Posting: Aug 18, 2023
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