If you are looking for a career with solid job prospects for the foreseeable future, understanding, delivering, or improving the range of activities to support the digital and energy transition, then this role will suit you. Join Shell and let us help you grow in a business that encourages both personal and professional development.
Where you fit
In this role, you will be virtually working in a global environment with culturally diverse teams, managing multiple delivery priorities, and working with multiple stakeholders in various organizations.
What’s the role?
As IT Operations Engineer you will be the Technical Change management for ERP, you will plan and coordinate technical change across landscapes. Inclusive of application updates, operating systems & DB updates, security fixes, and hardware migrations.
End-to-End responsible for managing changes across the landscape including yearly change planning, business communication and approval.
Assess the implication of changes (desktop, hosting, middleware and applications) impacting the landscape.
Contribute to planning and forecasting for capacity and asset integrity.
Participate in reviews of proposed technical designs for new solutions and contribute to impact assessment.
Review infrastructure or application technical changes and contribute to AtO and AtD sign-off for projects impacting the DS ERP landscapes.
Works with Technical OLM and affected systems or CAP OLMs to make sure the right resources are assigned to the detailed tasks.
Contribute to service restoration for severe incidents caused by infrastructure, interface or performance issues, using the global, 24×7 reach of the Shell and Eco-system organization (Suppliers, SAP). Contribute to complex RCAs across multi-vendor and multi-disciplinary teams.
Responsible for fast response and execution of operational escalations with business impact.
Act as a subject matter expert and assist with complex operational issues and ensure support is delivered against service levels and in line with support models.
Provide guidance and consultation during problem management reviews to ensure complex problems are being worked on appropriately.
Contribute or lead continuous improvements for reliable end-to-end performance or reduced costs, ensuring delivery via suppliers and project organization. This includes coordinating deep dives with software vendors and suppliers and following up on SAP Early-Watch Alert.
Ensure operation runbooks, support guidelines and procedures are maintained for use.
Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.
No direct reports. Indirect Reports in Managed Service teams supporting our applications.
Approximately 44 application landscapes in the portfolio, mainly SAP. The majority is business critical and 7×24, with complex landscapes including ERP, Sap Cloud platform as well as Hana and Focused run.
Risks – License to Operate, Global reputation, $100’s of millions at risk. Failure within these systems could have effects on Shell’s reputation.
What We Need from You
Graduate / Post Graduate with overall 7 years of experience and a minimum of 5 years relevant experience in SAP Application Development & Support or SAP project delivery, e.g. working with SAP technical upgrades or supporting/developing SAP integrations.
Experience in applications support and support processes, specifically ITIL.
Sound understanding of the technical layers in the SAP landscape.
Knowledge of SAP Cloud Platform, Cloud Integrations and monitoring capabilities will be an asset.
Understanding of key business processes in SHELL
Experience in IT Service Management.
Proven ability to lead operations teams, either formal leadership of technical teams or indirect management of suppliers.
Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels. Strong communication skills.
Ability to deal with conflict and ambiguity effectively. Ability to handle concurrent tasks with appropriate priority.
Ability to operate in a virtual cross-cultural organization.
COMPANY DESCRIPTION
Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.
An innovative place to work
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
We are creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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