We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. Giving such assistance means that it’s all about solving problems from the moment service desk tickets are logged until the issues are resolved.
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
A Bachelor’s Degree in Computer Science or equivalent
At least 2 years of experience as a Technical Support Engineer or IT Help Desk Technician
Good understating of relational databases and strong SQL scripting experience in MSSQL
Hands-on experience with Windows Server environments
Strong analysis and troubleshooting skills and experience.
Ability to provide step-by-step technical help, both written and verbal
Prior experience with JIRA service desk is an added advantage
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