Position Overview:
The Service Desk Technician is responsible for resolving IT tickets that have been submitted by users across the global organization. Additionally, they take phone calls from users across all shifts from all sites globally as well as from users who may be outside of the sites. The Service Desk Technician is responsible for providing all Tier 1 support to users and escalating as appropriate, any tickets that require Tier 3 level support. This support includes systems, networks and various IT processes.
Primary Responsibilities:
Minimum Qualifications:
A+ Certification requiredAdditional CompTia Certifications are preferred (Security+, Server+ and Network+)Excellent English communication with minimal accento Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. – Preferredo Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) – Preferredo Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. – Preferredo Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. – Preferred
Required Skills:
· Must be able to document and communicate work instructions clearly
· Must possess strong problem solving ability
· Must demonstrate excellent English communication skills with minimal accent
· Must demonstrate excellent written communication skills
· Ability to multitask with various high priority requests
· Must demonstrate a high level of initiative, organization, and attention to detail
· Customer Service oriented with ability to sympathize with the end user and quickly be able to resolve their issue
· Ability to comply with company policies
· Must have experience with Network Cabling
· Good Working knowledge of: Windows 7 and 10, Centralized antivirus systems, Microsoft Windows Systems Update Services, PC Hardware, Imaging Software, MS Office
· Knowledge of smart phones configuration and support preferred
· Capable of climbing a ladder to install cabling over the ceiling
· Capable of lifting 40 lbs. to help rack servers and move PCs
Physical Requirements:
· Crouching: Bending the body downward and forward by bending leg and spine.
· Reaching: Extending hand(s) and arm(s) in any direction.
· Standing: Remaining upright on the feet, particularly for sustained periods of time.
· Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
· Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
· Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
· Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection)
· The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Job Type: Full-time
Salary: ₹30,000.00 – ₹31,570.86 per month
Benefits:
Shift:
Ability to commute/relocate:
Speak with the employer
+91 9137701607
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