Dawell Life science Pvt Ltd Looking for IT Analyst at Pune, Maharashtra Full Time

Provide first-line investigation and diagnosis of all major Incidents and Service Requests working with service desk provider

• Identify potential problems and/or increasing trend of repetitive Incidents

• Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements

• l Determine if an incident needs to be escalated according to priority and severity of the issue

• Create action plan to curtail incident trends and work with IT teams to revise or build solutions for resolution

• Gather requirements from IT teams and senior leaders for solution development to facilitate

• Ensure that Incidents assigned to their Support Groups are resolved and that service is restored on time.

• Monitor the Incidents and manage workload in their respective queues to ensure that Service Level

• Agreement and Operational Level Agreement are respected

• Participate in Incident review meetings following major Incidents and ensure RCA documentation is

• complete along with action plan to mitigate going forward

• Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents

• Facility regular incident management meetings with the different towers to keep track on the back log of incidents

• Involved in implementing new services to safeguard the incident management process and adopt

• this new service into the standing support organization.

• Partner with project managers when implementing new services to keep track on the incoming incidents which requires appropriate follow up.

• Works in conjunction with Continual Service Improvement (CSI)

Job Type: Full-time

Salary: ₹12,000.00 – ₹20,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement

Schedule:

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Pune, Pune – 411004, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)

Speak with the employer
+91 7058706370