Job Title : Operations Service Specialist (AVP)
Location: Pune, Magarpatta City, India
Role Description
Private Bank Germany Service Operations – provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Your Key Responsibilities:
. Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
. Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
. Ensure analysts are using the correct troubleshooting methods and processes
. Assistance in managing relationships with involved business partners
. Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
. Overview of areas that need monitoring, reporting and improvement
. Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary
. Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)
. Working knowledge of standard tools (Service-Now, Confluence, JIRA)
. ITIL & GCP qualified desirable
. English language skills mandatory, German CEFR A1 level mandatory (higher desirable)
Your Key Skills and Experience:
. Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)
. Working knowledge of standard tools (Service-Now, Confluence, JIRA)
. ITIL & GCP qualified desirable
. English language skills mandatory, German CEFR A1 level mandatory (higher desirable)
Education
Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
How we’ll support you
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about diversity and inclusion at Deutsche Bank.
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