DHL Looking for Manager – IT Service Management at Chennai, Tamil Nadu Full Time

To own and manage the Busienss IT Demand requirements for the center ensuring the delivery and maintanance of high quality IT service by promoting and implementing DHL’s Service Management process. This position will be the primary contact for the Business unit IT for IT Service Management issues.

Main tasks & key responsibilities

Strategy

Supports the deployment of service management tools, governance, methodologies and standards are

understood and a cornerstone of the country IT strategy.”

Supports the consolidation of local IT infrastructures in line with the global strategy (via direct line management or via suppliers)

Business Partner

Build strong working relationships with the Center Management teams and Center IT Management teams

Build strong working relationships with the Regional and Global Service Management teams.

Contribution to improving the country business unit P&L through effective usage of IT infrastructure and services.

Service Management

Account manage business unit IT demand

Support the Center IT Head in managing continuous improvement of services to support potential new business.

Quality management – for service management.

Create strong relationships with the regional / global Service Management community to ensure maximum leverage of resources / solutions to support local requirements.

Process

• Continuous Improvement
• Manage to SLA
• KPI setting & measuring
• Manage escalation and service issue resolution

Requirements for the Job

Will have received extensive training in relevant technical and management areas.

5+ years in service management roles

3+ years’ experience in managing external customers and internal Business / IT groups.

University bachelor degree in a business IT discipline

Project Management training (DePICT, PRINCE2, PMI or similar project management methodologies) is an asset