Diebold Nixdorf Looking for (IT Analyst / Jr Analyst) Helpdesk Support at Hyderabad, Telangana Full Time

Job Title: IT Service Desk Jr Analyst

Location (City, Country): Hyderabad, India

Eligible to Work Remotely: No.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Technical Jr. Analyst is a member of the Service Desk team covering the day-to-day IT support activities via Phone/Chat/Self Service. The primary function of the position is to provide 1st Level IT support & escalate issues beyond scope to relevant L2 teams.

Activities includes diagnosing & resolving technical issue both hardware and software involving internet connectivity, email clients, Password Resets, Printers and internal applications.

You are responsible for

Responding to calls chats & self-service tickets.

Effective triage & resolving associates technical issues & requests.

Clear documentation of the issues & escalating to L2 teams for the issues beyond SD scope of support.

Collaborate with other members of the Service team to properly manage & document customer inquiries and escalate when necessary.

Follow standard service desk processes and procedures;

Identify and escalate priority issues to the pertained teams;

An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.

Qualifications

0.6 to 3 years of good technical knowledge in supported customer specific Hardware and SW environment.

Knowledge of customer service principles and practices.

PC literacy, especially usage of Microsoft Office package.

Any Graduate with 10+2+3 years of education, preferably from Computers background

Problem solving ability – identify and resolve;

Ability to communicate clearly and accurately;

Active listening skills

Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & basic network related issues, Hands on experience of AD.

Supporting Desktop, Laptops Printers & mobile phones.

Preferred Qualifications

Willingness to work in rotational shifts, based on business requirement.

Understanding of ITIL & ITSM work structure.

Relevant business experience.

Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of InterestInformation Security and Technology

CountryIndia

Primary LocationHyderabad, Telangana, India