Digicom Technology Solutions Looking for IT Infrastructure Manager – Work from Home at Hyderabad, Telangana, India Full Time

Do you love technology? Do you enjoy being part of a friendly and supportive team? Are you fluent in English? If so, this might be the right opportunity for you.

Digicom Technology Solutions (DTS), headquartered in the USA, is looking for a IT Infrastructure Manager to work remotely from your India based home office and support our USA based clients. We are an IT managed services (MSP) business that specializes in a high-quality, customer focused approach to designing, managing, and maintaining computer networks for organizations throughout the USA and have been in business since 2008. We provide an enjoyable & supportive atmosphere with opportunities for growth and development. We promote respect, kindness, equity, diversity, and creativity in the workplace. Besides a desirable work environment, we offer healthy lifestyle incentives, a generous PTO plan, performance bonuses, and more.

Working hours will include IST afternoon/evening hours, including a 1-hour break.

Please note that we are only hiring IT professionals in the top 5% of their field for this position. To qualify, you, you must meet 80% of the requirements in the “Essential Skills” section below. Applicants must also have a minimum of five years IT experience.

Learn more about us at our company website: https://www.dtsit.com

Visit our Indeed employer profile: https://indeedhi.re/2UcrTv5

Check out our Google reviews: https://bit.ly/36GO1jz

Essential Skills & Experience:

• 5-10 years of relevant experience in IT roles such as IT Manager/Director, Technical Account Manager, Network/Systems Engineer, Solutions Architect, vCIO or CIO
• Fluent in English and able to provide a high level of customer service
• Bachelor Degree in Computer Science or commensurate work experience
• IT Certifications such as Microsoft MCP, MCSA, or MCSE
• Extensive experience working for US companies and their staff
• Broad knowledge of Windows Server & Desktop OS.

Core Job Functions:

• Develop IT project plans outlining scope, timelines, resource requirements, and budget constraints
• Proactively manage changes in project scope, ensuring that project deliverables remain on track
• Develop a technical trusted advisor relationship with our clients
• Develop and maintain knowledge of customer’s specific business environments
• Provide strategic guidance to clients on general technology and IT infrastructure
• Create and follow up on IT hardware/software proposals
• Following documented processes for completing tasks
• Manage the implementation of the technology roadmap defined by our vCIO

Required Role Proficiencies:

• Enterprising and ambitious
• Excellent time management skills
• Passion for teamwork
• Long standing curiosity and love of technology
• Excellent phone, written and verbal communication skills
• Exceptional interpersonal, communication and relationship building skills.
• Ability to work in a fast-paced environment and effectively meet deadlines.
• Proven ability to work with little or no supervision
• High quality, detail oriented approach to work
• Well developed organizational skills
• Reliable and punctual
• Able to type at least 50 words per minute
• Interest in a long term commitment
• Secure and quiet work area with ability to carry out a phone conversation with little or no background noise
• Internet connection capability of at least 20 Mbit download
• Reliable power (must have a whole house UPS if unreliable)
• Able to pass a background check

Extra Points For:

• Experience working for an MSP
• Experience with ConnectWise Manage
• ITIL certification
• Experience with our vendor/partner technology including Microsoft, Ubiquity, WatchGuard, Axis Communications, Lenovo, and HP to name a few
• An interest in health/nutrition and/or self-development.

Compensation & Benefits:

• ₹16,00,000 – ₹18,00,000 yearly or more depending on skills and experience
• 30 days paid time off per year
• Quarterly performance bonus plan
• Medical allowance (₹8000/month) that can be used for medical insurance, dental care, or other self-care options of your choice
• Gym membership reimbursement (up to ₹4,000/month)
• Health food reimbursement (up to ₹8,000/month) on purchases of fresh or frozen whole fruits, vegetables, raw nuts, raw seeds, dried beans, lentils and brown rice from your local farmer’s market or grocery