We are an industry-leading technology company dedicated to helping Global 5000 enterprises achieve digital transformation goals. Using value stream management as its cornerstone, Digital.ai combines innovative technologies in agile planning, application protection, software delivery, and artificial intelligence into a unified Value Stream Platform. Digital.ai makes it possible to connect software development and delivery efforts to strategic business outcomes and create secure digital experiences customer’s trust.
We enable technology driven enterprises to accelerate digital transformation with the AI-powered DevOps Platform. By unifying, securing, and generating predictive insights across the software lifecycle we empower teams to continuously deliver software with greater quality & security, help companies propel innovation to find new market opportunities, and enhance business value by making smarter software investments.
Position Overview
We are looking to grow our team with a skilled IT support engineer. As an IT support engineer, you will interact with and support Digital.ai employees by diagnosing hardware and software issues, providing technical guidance, and building trust through accountability. You will also be required to work on equipment purchasing and setup, improving documentation and processes, and projects that help increase productivity and supportability of our users.
To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the user.
What you will be doing:
Installing and configuring Windows and Mac systems
Responding to employee IT support requests via Zendesk.
Meeting with users to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems as appropriate.
Offering solutions that meet the needs of the user within the guidelines of normal operations.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relationships by setting and meeting expectations and communicating clearly.
Tracking and managing tickets and responses, escalating as necessary
Setup and administration of Office 365, Zoom, Atlassian, and other SaaS accounts
About you:
You have a degree in information technology or computer science, and/or equivalent technical training
You have demonstrated capabilities with either certifications (A+, Network+, Cisco, Apple, Microsoft, etc.) or on-the-job experience
You are a clear communicator who can empathize and build rapport with your colleagues
You leverage organization and time management skills to set and meet expectations.
You are excited by challenges and understanding how things work
You can troubleshoot complex hardware and software issues independently and with support from your peers and mentors
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