Job Description
This position is for a FORTUNE 100 Client based in NOIDA.
Excellent written English and oral communications skills a must.
Job Description:–
Be part of a 24×7 Enterprise Grade Service Desk Team
Triage issues coming from various channels such as phone, chat, email or web portal
Prioritize customer urgency and issues
Search and reuse information from internal information repositories
Log all incidents, requests and customer interactions into the case management system
Drive issues through the organization with urgency
Assess customer sentiment at all stages during the communication
Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
Understand the business impact of issues
Stay calm under stressful conditions while driving issues forward
Quickly learn and new knowledge and concepts
Requirements:–
Must be a Technical Graduate
Having 2 years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions
Outstanding written & verbal communication skills in English with a neutral accent
Experience working in a team environment and managing a diverse workload
Experience in supporting software applications and troubleshooting in Windows and /or Mac environment
Knowledge of Adobe products would be preferred
Familiarity with msi and msp installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable
Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage
General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.
Role:Technical Support – Voice / Blended
Salary: 4,00,000 – 5,00,000 P.A.
Industry:BPO / Call Centre
Functional Area:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
Key Skills
Windows Troubleshooting
Application Software SupportGPODNSGroup PolicyIp AddressL1 troubleshootingSSOActive DirectoryDHCPCloud ComputingRemote SupportTechnical SupportService DeskMAC troubleshooting
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:B.Tech/B.E. in Any Specialization
Company Profile
DIN Engineering Services LLP
This position is for ADOBE INDIA and would be based in NOIDA. DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/Drafting and IT/ITes Staffing Services to its global clientele
Company Info
Contact Company:DIN Engineering Services LLP
Address:SDF NO. A – 4, NSEZ NOIDA G.B. NAGAR Noida, , 201301, NOIDA, Uttar Pradesh, India
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