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Culture
Docmation boasts of the most amazing team ever – tech-savvy, certified, always learning, result driven and highly independent.
We prioritize diversity and believe in a culture rooted in collaboration, growth, and mobility.
We’re a team of engaging, motivated, intelligent, energized and ever-evolving trouble-shooters.
We’ve got a cast of characters that is hard not to like: geeks who surf, techies that rock climb, and Salesforce gurus who love biking and hiking.
From competitive salaries and benefits packages to education reimbursement and equity, we offer employees benefits that improve their personal lives as well as their careers.
We’re looking for passionate, creative and collaborative self-starters that have a thirst for learning and sharing their knowledge and know how to have fun while doing so. In return, our employees are rewarded, recognized, and celebrated – if you don’t believe, check out our Glassdoor reviews!
Our Core Values:
Passion for Technology
Continuous Learning
Customer Results-Driven
Act with Honesty and Integrity
Self-Starter
Do Something Good
Enjoy Life
What We Are Looking For:
Tech-Savvy
Always learning
Results- driven
Obsessive Customer Orientation
Salesforce Certified
Job Title: IT Specialist
Location: Chandigarh/ Hyderabad
Work timing- 2:30pm -11:30pm (Night)
Job Responsibilities:
Install software on new or existing devices, in accordance with standard procedures
Assist in the set-up of new equipment and devices
Assist in the tracking of hardware and software inventory
Assist with preventative maintenance within specified guidelines and procedures
Resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
Provide guidance and explain policies and procedures to end-users
Assist users in obtaining access to various company applications
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
Provide Tier I customer service and technical support to end-users for hardware and software systems
Candidate Requirement-
Supporting and troubleshooting Windows Operating systems issues and updates
Supporting and troubleshooting Laptop issues
Ideally capable of also supporting and troubleshooting Mac based laptops
Good communication skills
Well-Organized
Capable of monitoring and managing user tickets
Supporting and troubleshooting various applications such as Office 365, Outlook, Microsoft Teams, Slack
Benefits:
Gratuity
Free of Cost Tax and Financial Consultation
Healthcare Insurance
Maternity Act benefits and Maternity and Paternity leaves
Laptop Procurement Scheme/ Laptop Maintenance Charges
Compensatory offs and PTOs
13 – 14 holidays as per Local Events Calendar
Performance Bonuses
Interim Project Based Bonus
Referral Bonus
Certification Sponsorship
Onsite Travel Opportunities
Employee Engagement Activities (Office Trips, Parties, Luncheons, and etc.)
Rewards and Recognition
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