Summary Description
The IT Network Engineer is responsible for operational support, enhancements, and project activities related to Dolby’s network services and network devices. This position leverages ITIL process (e.g. incident, problem, service request, and change management) to resolve issues with the network and enhance our network architecture to meet business requirements. This role is also responsible for various administrative and operational tasks to ensure the network devices and systems are inventoried, patched, and well-documented. This role will also provide technical networking consultation to IT support staff, engineering teams, and end-users to support business initiatives. This position reports to the IT Network Manager, based out of our Dolby office in Wroclaw, Poland.
Essential Job Functions
Research, design, configure, maintain, monitor, consult, and report on the following technical areas of focus:
WAN service and maintenance
LAN service and maintenance
Wireless networking service and maintenance
Remote access service and maintenance
Routing and VLAN maintenance
Firewall maintenance
Networked application maintenance
Network services security
Networked systems monitoring, auditing, and reporting
Maintained, administered, and troubleshoot network operations on a day-to-day basis.
Deploy, maintain, and consult regarding all network components, functions, naming conventions, and IP service implementations (ip schemes, vlans, routing, dns, wins, dhcp, ipsec, etc.).
Provide and maintain comprehensive documentation of Dolby’s network infrastructure.
Support secured remote access infrastructure interconnectivity for network resources to the mobile worker, the home-office employee, and to external business partners.
Evaluate and deploy supplemental networking tools and functionality as needed. Maintained a parallel test lab for testing new network products and disaster recovery situations.
Act as 3rd level support and networking technology resource to the Service Desk and the IT field support teams. Collaborate with and provides guidance to Service Desk staff, client computing team, engineering teams, and others on network-related projects.
Participate in a follow-the-sun 24×7 on-call IT Infrastructure engineer rotation with other members of the IT Infrastructure group.
Independently managed the execution of minor projects focused on delivering new system functionality, including defining deliverables and milestones, reporting the status of the projects, and coordinating with internal business partners and external partners to deliver the projects on time and on budget.
Perform tasks assigned by the immediate manager to complete performance objectives and assist team members as needed.
Knowledge, Skills, Experience, and Education Required
Bachelor’s degree in a technical field or equivalent.
Minimum of 5 years of experience working as an IT network engineer in a corporate environment working with global networks.
Deep knowledge and experience in implementing and maintaining the following network technologies:
Cisco hardware and operating systems, including Cisco Catalyst and Cisco Nexus switching.
Palo Alto Networks (PAN) firewall platforms and VPN solutions.
Network routing protocols, including TCP/IP and BGP.
Meraki switches and access point experience and/or 802.11 a/b/g/n standards.
WAN Optimization platforms (SilverPeak experience is a plus).
Network services, QOS, and network hardware (i.e. switches, routers, firewalls, etc.) in a LAN/WAN environment.
Basic knowledge of VMWare and working with virtualization technologies
Desired experience supporting Windows and Linux implementations for DNS & DHCP servers
Desired experience with non-Cisco switching platforms is preferred (e.g., Extreme Networks, Arista, etc.).
Desired experience with Amazon Web Services (AWS) VPCs, subnets, route tables, IGW, VGW, and EC2 is nice to have.
Experience managing small and mid-size projects involving team members in multiple regions.
Solid understanding of ITIL processes; ITIL Foundations certification is nice to have.
Strong knowledge of MS Windows operating systems and productivity applications.
Strong analytical skills, ability to research and test solutions, and strong planning and project coordination skills.
Excellent written and verbal skills (in English).
Excellent communication, listening, and customer service skills.
Job Expectations
Travel for business as required
Willingness to work a flexible schedule to interact is required. This is necessary to enable meetings with team members in other regions, including the need to work a later schedule often (e.g. until 8 pm European time) to allow for more interaction with the team in the San Francisco (US office).
Performs duties as assigned by immediate supervisor
Performs tasks necessary to complete performance objectives
Assists team members as needed
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