Accountable for managing the capacity requirements of new standard services in relation to obtaining the proper cost and quality balance.
Functionally report effectiveness of Capacity Management process to the Account Process Lead / Regional Process Lead.
Ensure the performance and capacity criteria of standard service levels are met.
Ensure performance requirements of new IT services can be met by determining the capacity requirements from the functional design.
Evaluate the impact of proposed changes on the capacity design and plan. • Act as escalation point for Capacity Management issues.
Ensure capacity requirements are met and to improve the performance level within cost constraints. • Champion recommendations for tuning, and present the recommendations to IT management customers on the design and use of systems to help ensure optimum use is made of all hardware and operating software components.
Champion recommendations for resolution to performance problems.
Recommend to IT management when to employ demand management techniques (to dampen user demands on the systems).
Ensure Capacity Management Service Level Agreements (SLA’s) are met.
Provide feedback on the effectiveness and end-to-end Capacity Management Process workflow to the Capacity Management Account Process Lead.
Basic Qualifications
University or college degree in Computer Science, IT, IS or equivalent academic or onthe-job experience.
Work Environment
Office environment
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