Currently we have an urgent job opening for IT Support Engineer with one of our clients located in India.
Company Profile:
Our Client is a team of enthusiastic, reliable and trustworthy individuals with over 10 years of product sourcing experience. We are well versed in communicating in English and Hindi and have previously worked with over 100 manufacturers from India. We have worked with numerous clients from India, USA, UK, Canada, China, Germany, Australia, etc.
Designation: IT Support Engineer
Qualification: Any Graduate
Experience: 2+ Years
Location: Remote
Job Description:
We are seeking a highly skilled and customer-oriented IT Support Engineer to join our team.
As an IT Support Engineer, you will play a critical role in providing exceptional technical
assistance and support to our users. Your deep IT knowledge, familiarity with MAC and PC
operating systems, and strong English proficiency will be essential in delivering effective
solutions and maintaining a high level of customer satisfaction.
Roles & Responsibilities:
Technical Support: Provide in-depth technical support and guidance to users, resolving complex hardware. Utilize your deep IT knowledge and troubleshooting skills to diagnose problems accurately and implement effective solutions.
Operating System Expertise: Demonstrate strong familiarity with MAC and PC operating systems, including a deep understanding of their functionalities and configurations. Be proficient in hard drive recovery techniques, ensuring data retrieval and system restoration when necessary.
Effective Communication: Utilize your excellent command of the English language to effectively communicate with users, both verbally and in writing. Your fluency and clarity will be critical in conveying technical information and instructions to non-tech-savvy customers.
Availability: Be available to take calls from 9-5 Chicago time, ensuring timely responses to user inquiries and issues. Maintain a professional and helpful demeanor during interactions, demonstrating patience and empathy towards customers, even when explaining technical concepts multiple times.
Professionalism: Understand the importance of projecting a positive company image and maintaining professionalism, even when dealing with challenging or frustrating situations. Your ability to remain composed and provide outstanding customer service will be crucial in fostering positive relationships with users.
Documentation: Maintain accurate and comprehensive documentation of user interactions, troubleshooting steps, and issue resolutions. Contribute to the knowledge base by creating detailed guides and articles, enabling users to access self-help resources.
If you have any questions or concerns, please do not hesitate to contact us on [email protected].
Also, please feel free to forward this email to your friends and colleagues if you feel they might be interested in this position.?
Thank you and hope to talk to you soon in more detail.
Job Description:
Knowledge of computer hardware and networking systems.
Good time management skills and interpersonal skills
Ability to troubleshoot complex hardware and software issues.
Excellent written and verbal communication skills.
Ability to think critically.
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