Responsibilities :
Handle all internally elevated warm handoff call/chats to the Deep support Queue
Reach out to users to provide them a timely solution
Share feedback to SME’s and Managers on the performance of the floor and it’s technical needs
Recommend addition/modification of Knowledge articles where required
Quickly respond to incident alerts and support calls. Identify and coordinate with teams that are critical to the event’s resolution.
Complete follow-on actions as appropriate
Invoke ticket Elevation/Escalation Procedures within defined time frames
Log/Validate all contacts to the CRM, including all relevant and required information
Adhere to Policies & Procedures (compliance)
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Accomplish other duties as required
Good Knowledge of Microsoft Office 365
Multi-task and prioritize
Manage commitments to the Customer, Manager, Supervisors and Support Staff
Working in shifts as per requirements
Min. Qualification : Graduate in any stream preferably Engineering
Min. Experience : 3 years
Certifications Required: Office 365, Windows OS
Job Level : 4
Excellent written & spoken communication skills required
Location: Bangalore
The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to...
Apply For This JobResponsibilities Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of...
Apply For This JobHiring for Online Bidder ( Information Technology) Experience: – 6 Months to 1 Year Salary: – As per company Norms...
Apply For This JobNeed IT HR Recruitment Specialist By our Client From * Bhopal* The candidate Should have Excellent Communication Skills in English....
Apply For This JobHiring for IT Trainer For Reputed Company in Ahmedabad for1. Web Designer, HTML,CSS, JS, Photoshop2. PHP, Java, python, Dot net,...
Apply For This JobWe are looking for IT executives for or LBnagar branch. Below are the requirements, Designation : Executive / Senior Executive...
Apply For This Job