l Research and identify solutions to software and hardware issues
l Diagnose and troubleshoot technical issues, including account setup and network configuration
l Ask targeted questions to quickly understand the root of the problem
l Talk through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
l Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
l Provide prompt and accurate feedback to customers
l Refer to internal database or external resources to provide accurate tech solutions
l Ensure all issues are properly logged
l Prioritize and manage several open issues at one time
Skills required:
l Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
l Hands-on experience with Windows/Linux/Mac OS environments
l Experience in setup of VPN on Desktop / Laptop
l Good understanding of computer systems, mobile devices and other tech products
l Ability to diagnose and troubleshoot basic technical issues
l Familiarity with remote desktop applications and help desk software
l Excellent problem-solving and communication skills
l Ability to provide step-by-step technical help, both written and verbal
l Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Job Type: Full-time
Salary: ₹15,000.00 – ₹18,000.00 per month
Schedule:
Experience:
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