Responsible for taking offer application and technical support to the users.
Need to respond and resolve the support requests and service tickets.
Need to identify, diagnose, and rectify any issues in computer hardware, software, services, and applications.
Resolves all IT-related problems.
They should possess deep technical knowledge to address network faults quickly and efficiently.
They will assist in managing projects along with reviewing the operational manual.
The technical support experience comes in handy and having a strong in delivering IT technical service and process,
Check bug and rectify.
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