ROLE – IT Intern Support/Infrastrcuture

(Note- Role will be converted into Associate role after 6 months of period)

ROLES AND RESPONSIBILITIES:

Perform proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users
Tier 1 Help Desk tasks (password resets, on the spot systems troubleshooting, software installations, and Telephonic support)
Engage resolution groups for troubleshooting; drive efficient resolution of issues
Provides 1st/2nd level troubleshooting and problem determination with local and remote employees and IT technical staff to evaluate and solve technical problems
Incident triage and Critical Situation Management for operations issues.
Monitor Servers, network and applications utilizing standard tools including BMC Footprints Ticketing Tool, Solar winds, System Center Operations Manager, VMware v Center
Provide support coordination, escalation and troubleshooting assistance for data center infrastructure including Networking (Firewalls, LAN, WAN, WLAN, Telephony, etc.), Servers (Intel, Unix, etc.) and all other data center infrastructure.
Document all activities in ticketing system
Incident Management – Resolve incidents; escalate to other IT teams and vendors. Co-ordinate incidents to resolution.
Develop and maintain documentation for efficient NOC operations (including maintaining inventory of sites, contacts, and infrastructure).
Administer and monitor system availability and performance tools

May provide assistance to end users, acting as backup to frontline technical support

Ensure maximum possible service availability and performance
Maintenance of Knowledge base and technical documentation (for NOC) of processes and procedures used throughout normal operations.

REQUIRED SKILL SET & EXPERIENCE:

Exceptional customer service skills
Experienced with Windows 10, MS Office, MS outlook 2019
Desktop virtualization products such as VMWare, parallels, Citrix.
Strong and knowledgeable on MS Office 2010+, MS Visio and MS Power Point applications Experienced with , desktop backup software, Apple iPhones, Apple iPads, printers, video projectors and secure wireless technologies
Experienced with password resets, new account creations, email administration, VM patching and maintenance
Proven Expertise is in supporting large MPLS based WAN
Ability to use and support proprietary software and systems
Able to interpret and correlate alarms and symptoms to determine actual issue.
Experienced with basic administration on Enterprise backup systems, ticketing and monitoring systems.
Active Directory
Networking components such as TCP/IP, VLANs, routers, hubs, switches, cabling
General understanding with structured cabling best practices and racking servers and basic network switch configurations.
General understanding of telephony and PBX support
Have no issue in working in night shiftor on weekend in 247 environment (Rotational Shift)
Basic knowledge of the OSI model, switching and Internet routing technologies (to junior network administrator level).
Exposure to scripting basics. Would be a Plus
Experience with UNIX, Linux and open source tools a plus
Strong background in virtualization and storage technologies (such as: VMware, Hyper-V, etc.)

Required Qualifications:

Bachelor’s degree in Computer Science / Information Technology or related field
Experience in a NOC / IT operations environment a plus
Strong background in networking (Firewalls, routers/, switches, network protocols, VPN, etc.)
Microsoft Exchange and Active Directory support and administration are required.
Strong Understanding in VoIP and related protocols is required

Note- Package will be revised after 6 months.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹26,000.00 per month

Schedule:

Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

Language:

Shift availability:

Edifecs Technologies Looking for Intern-IT Support/Infrastructure at Mohali, Punjab Full Time

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