What’s Editorialist YX?Editorialist YX melds personal styling, editorial content, and shopping into one seamless digital experience powered by proprietary technology and e-commerce tools.Editorialist.com, our media property, delivers sophisticated content and commerce to aspirational and affluent consumers. Our stories connect readers with bespoke product and service solutions for fashion, accessories, beauty, and wellness needs. The cornerstone of our tech platform-the YX app-blends content, digital services, and e-commerce for our elite clientele, individuals with an average net worth in excess of $550 million.Our co-founder and CEO Rafael Ortiz previously co-founded NexTag, the largest comparison shopping site for products and services, and was responsible for marketing and business development until its sale for $1.2 billion.PRODUCT : Editorialist YX is looking for a Senior IT Support Engineer. We are a startup with amazing perks. As part of this role, you will be the first level of support for the India and global teams while facing issues with the office equipment(such as laptop etc.) or other software installation issues. The role is highly visible and is built upon frequent employee-touch services, so an upbeat, positive attitude combined with a passion for delivering first class unified global IT support is essential to success.YOUR RESPONSIBILITIES : – Technical troubleshooting skill in MAC, Linux, Windows, Windows Server, Networking, and Applications.- Assist Corporate IT team with implementation of new IT directives and software.- Work with the corporate vendor management team to outsource strategy related to call segmentation and resource utilization.- Coordinate with all IT vendor management tasks inclusive of working with external vendors and internal employees.- Handle and maintain effective working relationships with all levels of management and employees.- Manage and repair process for all electronic devices under warranty.- Provide technical support across the company (this may be in person, on slack or over the phone).- IT induction for new joiners on day 1 – Setting up new employee accounts at EYX, Disabling old accounts at EYX across company systems. Hardware onboarding process management for new users.- Laptop migration from one user to another.- Manage Internet connectivity and Wi-Fi facilities in the office across all machines, including servers and laptops.MORE ABOUT YOU : – You have a Bachelor’s degree in Computer science or IT related field.- You have A+ Certified or equivalent experience/knowledge 2+ years industry experience.- You have the ability to have off hours meetings with the US team.- Knowledge of the RMA process of all IT related equipment.- You have have knowledge in email service (G Suite), Firewall (Sophos), Slack administration, virtual machines, Operating systems (Window, Mac, and Linux), network printer.- You have handled ticketing with IT asset management systems. (Experience is plus)- You have knowledge in remote desktop applications and desk software.- You have knowledge of SSL VPN, port forwarding, MAC filtering, user-level monitoring, data level monitoring, MS Office, Outlook.- You have understanding of networking concepts such as DNS, DHCP, OSI Model, and TCP/IP protocols and applications.- This position is strictly based out of Gurgaon and may need the hiring mandate to travel to the office on specific days.Bonus Points : – You have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods.- You are a team player who is comfortable working across an organization that is growing while doing.- You communicate regularly and clearly with your co-workers and are never afraid to ask questions.- You love what you do and are curious about all facets of EYX.Job Type: Full-timeSalary: INR20,000.00 – INR35,000.00 per monthBenefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Provident Fund
Work from home
Schedule:
Monday to Friday
Morning shift
Supplemental Pay:
Performance bonus
COVID-19 considerations:
We are working from Home and provide Work life balance.Experience:
OS & MAC: 2 years (Preferred)
TCP/IP: 2 years (Preferred)
RMA: 2 years (Preferred)
Computer networking: 2 years (Preferred)
Software troubleshooting: 2 years (Preferred)
Language:
English (Preferred)
Shift availability:
Day Shift (Preferred)
Work Remotely:
Temporarily due to COVID-19
Speak with the employer
+91 8920136033
Job Detail
Job Id
JD2195251
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Gurgaon, Haryana, India
Education
Not mentioned
Experience
Year
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