Edwards India Private Ltd Looking for IT Operations and Monitoring Junior Analyst 1 at Pune, Maharashtra Full Time

Principal Accountabilities

• Operate the environment based on agreed processes
• Enforce the Atlas Copco Vacuum Technique Business Area (VTBA) IT Policy
• Adhere to defined operational processes to agreed KPIs and reporting is performed as defined
• Quickly develops a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees or members.
• Stays informed of production changes that could affect functionality and alerting.
• Documents all problems and issues encountered during the shift by using provided tools and prepare shift handover document.

Infrastructure Operation

Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructions

Troubleshoot alerts as per SOP

Escalate issues to correct Infrastructure team if Incident can not be resolved with the help of available SOPs

Co-ordinate with vendor for various services and hardware

Monitor different backups, troubleshoot failures as per SOP and ensure all backups are completed

Perform restore testing

Align with Change management process

Work as Major incident manager in case of major incident impacting VTBA

2nd Level support client environment

• Analyze and solve tickets forwarded by the service desk for Indian users
• Perform 2nd level support based on SOPs
• Interact with end-users

IT Security

• Ensure security best practices and standards are adhered to within the VT BA environment
• Ensure that users VT BA are following the agreed „Use Policy “
• Inform IT security officer and Head of IT about security breaches
• Ensure the IT security incident process is adhered to

Quality

• Support the continuous improvement process of the IT
• Improve the environment developing own ideas to optimize and quality and support processes
• Develop and maintain VT BA’s environment documentation and solutions/knowledge database.

General operations

Monitoring of alerts , applications and dashboards along with first level troubleshooting

User access management

SAP user management

Office 365 administration

IT Projects

• Perform and support central IT projects

Start a journey towards something greater

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.