Lilly’s Global Customer Support Programs (CSP)/patient services help achieve Lilly’s
promise by focusing our expertise and resources directly on a positive patient experience
with Lilly brand.
As a member of the Global IT team you will join a dynamic group of IT professionals who
work diligently to support our patients across multiple countries including US, Japan,
Canada, Germany, Spain, and Italy. This program is responsible for a SalesForce.com
solution to support the implementation of customer contact centers and a number of
digital patient engagement solutions including implementation of multichannel strategy
connecting our customers via their personal channel of preference. This includes Web,
Phone, Fax and Mobile Applications.
These programs are critical to Lilly’s future success with new products. Consumers
expect more than just a product in today’s service driven market and that requires us to
create world class customer services to enable patient’s access to our medications which
will help improve their lives.
The person in this role will work closely with CSP Integration Tech Lead, CSP architect,
business analysts, and service manager, and other patient support stakeholders within
Lilly to deliver on integration projects to connect Lilly’s platforms with external and internal
platforms.
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
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