Emeritus Institute of Management Looking for Technical Lead- IT Infra at Mumbai, Maharashtra Full Time

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Roles and Responsibilities:
Formulate and own the implementation plan of identified strategies.

Create and maintain a benchmark of vital metrics, capacity planning, incident management, and IT infra uptime.

Assist internal stakeholders to build the required capabilities for growth and innovation to sustain high performance.

Own initiatives/ experiments towards ensuring seamless system installations, upgrade implementation plans, and tasks.

Final level for incident escalations; owns the RCA, correction, corrective action, and preventive action.

Articulate, collaborate and build consensus on the solution path with stakeholders on key challenges faced by the organization.

Effectively manage team members in line with company culture and values, providing effective, valuable feedback timely & consistently.

Build virtualized environments, manage SAN/NAS solutions, and manage new product evaluations and implementations.

Deep understanding of IT Infrastructure, VPNs, DHCP, DNS, Backup, Storage, SSO, WSUS, O365, PowerShell Scripting, GPO, Data Encryption

A reasonable understanding of Networks, Security, Firewalls, AWS, Azure, and ERP

Handled ISO 27001, ISO 20001 & various other compliances.

Own documentation of various processes and procedures, solution implementations, and keep a version control

Key Skills and qualifications

Bachelor of Engineering/computer science or equivalent from a recognized University

ITIL Certified/Trained

Microsoft/Cloud Computing Certified/Trained

8 – 10 years of experience in IT Infra

Experience in Windows / MAC operating systems.

Working knowledge and previous experience supporting the following: Windows: Active Directory, DNS, Radius Authentication, DHCP

Microsoft Certified

Deep knowledge of Server computing, network concepts

Understanding of G-Auth, SAML, Oauth

Aware of standard and best practices and integration of all tools.

Analytical and problem-resolution skills.

The ability to interact efficiently with peers and customers is required.

Ability to multitask effectively.

Awareness of ISO 27001

Hands-on experience setting AWS/Azure/GCP infra

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.