Empert consultants Looking for Head – IT Support at Trichur, Kerala Full Time

Client Banking Sector

Industy Banking and Finanace

Functions Software Development

Total Experience 10-20

INR / CTC 25

Educations BCA, BTECH, MSC CS,

Location Thrissur, Kerala

Job Description

Skills Implement, Manage & Support entire IT Helpdesk of the Bank

Responsiblity

Ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.  A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.  An ability to balance and plan the short-term actions of the team.  Knowledge

Take ownership of the team performance, lead and develop staff under supervision.  Troubleshot and resolve any issue related to payment system.  Provide support to end user and relevant team.  Well understand about SWIFT /ISO and other messaging services.  Develop business case for c

An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.  A complete understanding of the organization’s business

An ability to think critically about systems and to work consistently as needed.  The ability to manage time effectively while setting the tone of the team through modelling and leadership  Ensuring that all processes used by the service desk are thoroughly documented, consistently audited,

Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.  Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.  Be

To implement the updated versions of software.  Provide training to support staff related system product and service.  To define and document system test plans for user acceptance testing and regression testing deliverables.  To create or update documentation related to the activity per

Should have Strong Knowledge on hardware , software technologies like HTML/CSS ,Java  Knowledge in database such as Oracle, SQL server.  Strong troubleshooting and problem solving skills.  Knowledge in banking system/Core Banking is mandatory

Should have strong knowledge in Rest and SOAP API (JSON/XML)  Should be strong in Mobile Device Management  Should have strong understanding on Andriod/IOS Device architecture and Security parameters

Research emerging technologies (Directly or through institutions), innovations and latest product/process improvement launches in BFSI sector and in the general technology space and generate actionable ideas / concepts related to these upcoming technologies  Leverage the findings to impleme

• Excellent people management & Stakeholder Management skills  Good analytical & presentation skills  Proficiency in English written and verbal communication skills  Has clarity of thought and purpose and is able to articulate in a simple and easy way

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