The ideal candidate is someone who has a good-understanding of IT systems, customer support, user requirements and can empathize with the end-user.
Roles and Responsibilities
Setup and management of our IT solution on the client’s premise.
Ask customers targeted questions to quickly understand the root of the problem.
Guide a client through systems and solve their problem via remote-desk applications, phone, email or physically.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged for future reference.
Run training sessions at regular intervals for clients to keep them up-to-date on the system.
Research and identify solutions to software and hardware issues happening on campus. Present solutions to company team for future releases.
Multitask and efficiently manage several open issues at any given time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.
Maintain a good relationship with all stakeholders on-premise.
Job Type: Full-time
Salary: ₹450,000.00 – ₹600,000.00 per year
Day range:
Shift:
Expected Start Date: 01/06/2023
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