enormous it services Looking for Senior Technical Support Engineer at Bengaluru, Karnataka Full Time

Candidate should be:

• Passionate about learning new technologies and a customer service advocate

• An experienced technical support professional with more than 3 years in a customer-support role, promoting and supporting communications hardware, mobile application, and/or web-based services

• Experience collaborating with multiple cross-functional teams including Engineering, Product management, Developers, 3rd-party vendors

• Available for on-call duty during weekends, post business hours, and holidays as necessary

Roles and Responsibilities :

• Provide technical guidance to the team of Technical Support Engineers who provide Tier 2 technical support to mobile carriers and other partners that sell connected car services to their end user customers

• Properly assess support requests amongst device, platform, web, and mobile application issues.

• Proactively escalate customer, carrier, and staff issues to management

• Collaborate with Engineering, Product Management, and external vendors to resolve technical support issues

Identify business gaps, work on developing processes, and process improvements Provide technical support in response to incoming inquiries via email, chat, phone or any other technologies

• Troubleshoot the reported issues, address product/service related questions, and provide technical assistance

• Identify, replicate, and document defects using Mojio processes and tools

• Log a ticket/bug in Jira for the identified issues and failures to escalate to Engineering and other teams

• Validate the testing environment to ensure the issues are fixed

• Participate in mobile App testing efforts as orchestrated by the Quality Assurance team

Technical Skill Requirements :

• Ability to Debug and understand the logs collected from Web, Platform, Mobile apps

• Basic knowledge on NoSQL Database(MongoDB)

• Basic knowledge of at least one scripting language (Python)

• Software development foundations

• Use of command line utilities and developer tools in the browser

• Basic knowledge of Rest APIs and Platforms (Postman)

• Experience with ticketing tools such as Zendesk, Jira, Confluence

Location : Bangalore

Experience : 5+ years

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹1,500,000.00 per year

Schedule:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Technical support: 3 years (Preferred)
• total work: 5 years (Preferred)

Speak with the employer
+91 7093334448