Global Helpdesk Governance requirement
Represent Desktop Operations in Global Helpdesk Operations meetings.
Review and Govern Global Help Desk level 1 and 2 teams based on Service Responsibility matrix.
Support and manage internal escalations.
Manage and Report on Global Helpdesk KPI and CSI.
Required Experience:
Overall experience of 8-10 years.
Team Leading Experience 2-4 years.
University degree or equivalent in computer science or relevant field.
Knowledge of Desktop support.
Knowledge of Support KPI, reporting and proposing best practices of continuous improvement.
Knowledge of NOC operations responsible for monitoring alerts configured for servers, applications etc and subsequently resolving issues of L1 and L2 level complexity.
ITIL V4 certification.
Any other certification i.e. Linux, CCNA, CCNP, AWS etc – Good to have
Strong interpersonal skills and motivation.
1 – 2 Year Noida Job Description Job Description :The criteria for candidates :B.E / B tech / BCA /...
Apply For This JobJob ID: 166074 Required Travel :Minimal Managerial – No Location: :India- Pune (Amdocs Site) Who are we? Amdocs helps those...
Apply For This JobIT Infrastructure Cloud Systems Engineer The Role: · Operate as a technical expert on infrastructure projects pertaining to AWS Cloud...
Apply For This JobBangalore based Manufacturing company hiring Position- Talent Acquisition Executive – Females ONLY Location – Bangalore -WFO—- ( Near – B...
Apply For This JobJob Description Chat services are provided via webchat and include inbound and/or outbound. Responsibilities Communicate with our visitors/ customers via...
Apply For This JobResponsibilities and Duties- Oversee the sales process to attract new clients.Work with senior team members to identify and manage risks.Maintain...
Apply For This Job