Analytical skills and Problem-Solving Ability
Excellent customer service skills
Effective and clear communication skills, with the ability to describe complex technical scenarios concisely and with confidence and conviction to all levels of mgmt.
Self-starter, willingness to learn quickly, a can-do attitude and motivated to succeed and grow
Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures& policies.
Respectful of different cultures, working with colleagues from across all the globe.
Experience
Minimum 12+ years of working experience supporting multiple infrastructure domains.
Strong understanding of at least 2 infrastructure domains (OS / Storage / Network / Virtualization)
Good experience with process governance and leading periodic reviews
Strong with data analysis, reporting and dashboards using tools like PowerBI and other advanced toolset
Familiar with Security standards, PCI Remediation and other Audit requirements
Good knowledge on working and reporting on Excel
Implemented improvements using Lean or Six Sigma methodologies is preferred.
Basic Knowledge on Shell scripting / Perl / Python/ AWX etc is preferred
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