Ensono Looking for Sr Manager Information Technology, Info Sys at Pune, Maharashtra Full Time

As a Senior Manager of Client delivery operations (India), you’ll own operations and administration responsibilities of Ensono’s Service Delivery Operations environment and services as follows:

People

Ensuring rotating on-call support for 24 x7 coverage of production infrastructure and applications

Managing a team tasked with implementation and operations of Server infrastructure, datacenter administration and operations that support the applications and business processes as required

Act as an Escalation point for Client Operations

Collaborating with Global delivery managers from other regions

Collaborating with Project/Build teams

Collaborating with other teams with respect to Support

Collaborating with SDMs on client concerns

Being an active participant in setting direction and strategy for the team and its products/services

Active mentor in developing and educating team members, participant in setting direction and goals on an individual level

Ability to manage team members via performance reviews/appraisals and ongoing one to one session

Working with Ensono’s clients to understand their business and collaborate on how Ensono’s Windows Services team can best align with them to ensure our processes, strategies and technologies are meeting their demands and expectations

Process

Creating, managing and reporting against KPIs for the platform’s operation, overseeing all environment change management and deployment activities

Consistently improving performance and reliability as the platform scales, driving continuous improvement through operational metrics and industry best practices

Implement and maintain full operational compliance against various security and compliance requirements

Creating and delivering knowledge sharing presentations and documentation to both technical and non-technical audiences inside and outside Ensono

Building best-in-class solutions for the overall monitoring, alerting, management and escalation of all technology services enabling self-service and autonomous product domain teams

Ticket queue management

Infrastructure capacity management, lifecycle management

Change and Problem management

Continuous process improvement and drive automation agenda with a clear productivity save target of 15 Technology

Ensure reliability, recoverability and optimum performance of client dedicated environments

Deliver service availability at or greater than the expected contractual levels

Overseeing deploying, maintaining, and supporting solutions across the client’s infrastructure

Deploy and utilize automation tools to minimize human operational requirements

Acting as a technical leader for visible and complex projects, advocating for solutions across organizational boundaries

Provide thought leadership on client’s environments to ensure any gaps are reported and recorded with client and Ensono Technical Delivery teams

Learning on the job and exploring new technologies. Leading and encouraging team towards this constant learning mindset

In depth knowledge of supporting any two of the technologies – Linux, Windows Server Administration, Virtualization, Storage, Network administration

Qualifications

5+ years of technical staff management of more than 10 team members

Advanced knowledge of system administrative practices in large scale data center environments

Experience in supporting and managing environment on top of AWS and Azure Public Cloud services is a plus

Excellent documentation and communication skills