Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Job Summary:
We are looking for a strong leader with extensive experience in ServiceNow platform who will be responsible to manage ServiceNow support and administration process. Ideal person is who has passion with ServiceNow, a problem solver and an expert communicator
What you will be doing
Responsible to for manage end-to-end application support with ServiceNow
Manages stakeholders, works with cross functional teams
Manages support planning, reporting, escalations
Builds and maintain standard on effective application support
Works effectively with business stakeholder and partners
Proposes and implements various support model, optimize existing model as needed
Manages DevOps and CI-CD Pipeline
Attends and engages in scrum meetings
Manages a team of 5 to 10 people, responsible for team KPI and OKR
Reviews, analyzes, and gives feedback on designs
Proposes effective methods and solutions to improvement, optimize ServiceNow
Conducts design reviews, provide technical leadership
Follows and proposes design and coding standards and processes
Maintain standard, process, and documentation
Qualifications and Experience
Bachelor’s/Master’s Degree in Computer Science or Technology or equivalent field
10 + years of on overall experience in IT Industry
5 + years of hands-on design and development experience in ServiceNow
Proven experience to lead or manage a team of 5 + people
Strong knowledge and experience in ServiceNow ITSM, CSM, ServiceNow Portal
Strong experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions
Working knowledge of various ServiceNow/ ITIL Modules like ITOM, CMDB, Analytics etc.
Strong experience to understand, build complex integrations with ServiceNow
Experience with PowerShell, JSON, REST and SOAP, business rules, script includes, client scripts, UI pages. ServiceNow Portal, widget, AngularJS, JavaScript, ServiceNow workflow
Strong experience with MID server, web services
Experience with ServiceNow development, administration, and configurations
Strong knowledge and understanding in Agile, DevOps implementations
Preferred – ServiceNow certified, ITIL professionals
Strong communication, analytical and interpersonal skills
Strong leadership skills with the ability to lead assignments and mentor others.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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