Ericsson Looking for IT Configuration Process Manager at Bengaluru, Karnataka Full Time

The requirement is for IT Configuration Process manager within Group IT, Process, Risk & Compliance Management unit. The unit has the responsibility to handle the IT Processes across Group IT.

The IT Configuration Process Manager will play an instrumental role in handling the configuration Process. Process description, alignment with tooling, process improvements, process simplification, process governance, collaboration with the operations teams and other teams will all be part of the role.

What you will do

The IT Configuration Process Manager should demonstrate knowledge and experience in the following areas:

Ability to understand IT sub processes with a flair for technical understanding and operational details Knowledge about IT Configuration Management Process, Configuration Items and how they related to each other in IT Service and Application models.

Knowledge in IT Configuration Management concepts like Configuration Management Plans, Meta Model, CI, attribute, relationship, federation, discovery scanning, consumer/provider.

Ability to conduct workshops and support identification of improvement ideas in collaboration with process managers/user community in a virtual environment

Ability to work with technical architect for solution design. Review, analyze and recommend solution designs for process changes

Involve in key projects/improvement projects as an IT consultant/SME for progress tracking and continuous feedback

Interact & convince senior management on investment decisions to be taken

Involve in IT process transformation program and lead process adoption for other business units

Understand new requirements and customize the processes for other units targeting better adoption across Ericsson

Anticipates risks; defines them; identifies possible causes; works with team to identify mitigations; selects and implements most appropriate mitigations

You will bring

10 years’ experience of leading enterprise IS/IT organizations in IT Process management

IT skills – Deep IT understanding is a mandatory prerequisite, Experience in Enterprise IT environments with a plethora of Services, Applications, and Processes.

IT Process skills – Clear understanding of ITIL principles & processes. Preferably experience from analyzing, working with, and improving IT Processes (ways of working); certification is preferred (e.g., ITIL Expert)

Communication skills – Must have experience in presenting data and gap/situational analysis into clear understandable messages in both oral and written modes.

Convincing Skills – Must have the ability to establish credibility/trust and ability to persuade senior management for taking the right decisions towards a successful program/project delivery

Analytical skills – Must have experience process/tools gap analysis and suggesting and implementing improvements based on standards such as ITIL or IT4IT

Tool’s skills – Must be proficient with MS Office suite especially Microsoft Excel, Word, and PowerPoint.

Knowledge about BMC Discovery and BMC CMDB (former BMC Atrium CMDB) and BMC common Data Model is an advantage.

Personal traits

Driven, Self-starters/go-getters able to identify scope, drive initiatives and conclude results. Work with minimum handholding

Business understanding and result orientated

Excellent interpersonal skills and strong communication capabilities. Customer-oriented, flexible, good listener

Ability to engage with global teams with cultural diversity across time-zones

Ability to work under pressure and deliver results

Openness to accept and suggest ideas proactively and openness to learn cross-functional activities and be able to engage

Demonstrate inclusiveness with other team members and welcome ideas and suggestions

Ability to lead or take a leading role

Good communication skills

Well organized and likes to simplify things

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to [email protected]