Date: 27/01/2023
ROLE: Support Engineer- US Traffic
No of Positions: 2
CTC: INR 4,00,000 – 5,00,000/year (Insurance after 6 months) Negotiable
Work timing: 3:30 am – 10:30am + meetings daily at 6:00pm – 8:00pm
Weekend support: Saturday & Sunday
Weekday offs: 2
Probation Period: 1 Month
Location: Chennai
Innovation and passion.
Both are at the core of who we are. We are committed to leading the way with ground-breaking traffic signal control solutions that empower traffic professionals to get loved ones to their destination safer and faster.
We are Rhythm Engineering – a U.S. based, Inc. 500 company.
In recent years, our company has been recognized with more than 14 awards for fast-growing business, best place to work for, even our CEO is named as one of America’s Most Inspiring CEOs by Esquire Magazine.
YOU will be:
● Troubleshooting and remotely assisting partners in traffic industry with basic technical issues;
o Using Virtual Private Networks (VPN) to access devices remotely
o Recognizing & Troubleshooting vehicle detection & counting issues
o Diagnosing device communication issues over a network
o Reviewing performance logs to diagnose root problems
● Working in rotated all-hours support phone assignment (on-call)
● Logging activities on CRM applications and communicating statuses on support cases (tickets) clearly and timely.
● Monitoring traffic at signalized intersections for troubleshooting. Use monitoring tools to observe real-time traffic flow and conditions.
YOUR Experience, Skills, and Qualification that will make YOU successful:
● Experience in handling technical support phone calls in the US or Canada;
● Responsive to our clients in an effective and efficient way that will make them feel comfortable, caring and confident
● Adaptive to unique situations and problems that require critical thinking to solve and succeed
● Very good working level of English language, both written and spoken;
● Sound knowledge of the following:
o basic knowledge of problem-solving, algebra etc
o scientific (time calculation, basic physics) and
o IT skills (Basic networking, VPN access, Microsoft office products, Google docs etc);
● The ability to think methodically and to manage tasks;
● Ability to work to deadlines;
● Quick learner able and willing to invest time in own qualification and development.
Job Types: Full-time, Regular / Permanent
Salary: ₹400,000.00 – ₹500,000.00 per year
Benefits:
Day range:
Shift:
Education:
Experience:
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