Errorkart Looking for Service Desk Executive at Bengaluru, Karnataka Full Time

Hi,

Greetings from Online Teksupport IT Solutions!!!

We are currently hiring for a “Service Desk Representative” for Bangalore Location.

Experience : Min 2 years to 6 years.

Job location : Bangalore.

JD:

Service delivery:

• Resolve/escalate issues related to the servers, networks, and telecommunications by consistently troubleshooting and monitoring

• Proactive and reactive monitoring of technology systems including applications, databases, datacenters

• Provide network assistance by working in close contact with the vendors

• Diagnose issues with routers, switches, and wireless uplinks; document and escalate issues

• Respond to network alarms; take appropriate action to classify, prioritize and resolve network and system issues

• Maintain and comply with standard company technical and administrative procedures • Monitor the performance and capacity of computer systems

• Respond to network alerts and hardware malfunctions

• Diagnose and troubleshoot network errors

• Track and document network issues and compile incident reports • Maintain consistent communication with the vendors and the team to ensure they remain updated on any issues

• Respond to user requests and provide network training

• Support routine backup and system restoration activities.

Education : Bachelor’s/Master’s degree in Computer Science, Information Technology, or related fields Experience 3-6 yrs. Certification (Desired) Cisco Career Certificate, MCTS, MCIPT, Microsoft SQL Certificate, CISSP.

Functional Skills :

• Proven experience as a help desk technician or other customer support role

• Strong understanding of ITSM tools like Sapphire and ServiceNow

• Ability to liaise and communicate confidently and professionally with resources at all levels

• Tech savvy with working knowledge of office automation products, databases, and remote control.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Day range:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Service Desk: 2 years (Preferred)
• total work: 2 years (Preferred)
• Ticketing tools: 2 years (Preferred)
• Service desk certified: 2 years (Preferred)

Willingness to travel:

Speak with the employer
+91 6360108986
Application Deadline: 31/05/2023
Expected Start Date: 31/05/2023