eshopbox Looking for IT – Support Manager at Gurgaon, Haryana Full Time

Eshopbox is looking forward to onboard a committed IT-Support Manager who is motivated enough to

combine his analytical, communication and managerial skills in order to administer our customers in the

best possible manner.

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Wondering what your Responsibilities would be?

• Monitoring and tracking of support operations: quality of response, support response time as per

SLA and other support policies

• Sending daily reports for tracking support
• Conducting regular training with support executives and drafting guides to manage support
• Finding gaps in support and implementing process/training to fill these gaps
• Identifying requirements for new response templates and help articles required for support and drafting the same.

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Desired Skills

• Very good verbal and written communication
• Grammar and sentence forming have to be perfect
• Preferably Engineering background
• 3+ years of experience in a similar role as mentioned in the above KRAs
• Good to have experience in the e-commerce fulfillment domain / return related operations

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Are you who we are looking for? If yes, then grab the opportunity at the earliest and click the apply button!!

Company URL: http://eshopbox.com/

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We look forward to hearing from you