Esight Business Solutions Looking for at Kochi, Kerala Full Time

We Create Digital Experiences : Esight Business Solutions

• Customer Support: Providing excellent customer service is crucial. You will be expected to respond promptly to customer inquiries and provide accurate and helpful information or guidance. This may involve answering phone calls, responding to emails, or using live chat systems.
• Issue Documentation: Maintaining detailed records of customer interactions, technical issues, and solutions is essential. You will need to document each support case, including the problem description, steps taken to resolve it, and any additional relevant information. This helps build a knowledge base and enables efficient troubleshooting in the future.
• Product Knowledge: As a Technical Support Engineer, you will need to have a deep understanding of the company’s website and software products. This includes staying up to date with the latest features, updates, and improvements. You will be expected to provide guidance and training to customers on how to use the software effectively.
• Bug Reporting and Tracking: If customers report any bugs or issues with the company’s website or software, it is your responsibility to investigate and reproduce the problem. You will need to create detailed bug reports and communicate them to the appropriate development teams for further analysis and resolution.
• Collaboration with Development Teams: You will work closely with software developers, designers, and other stakeholders to resolve complex technical issues or provide input for improving the software’s functionality and usability. This collaboration may involve communicating customer feedback, suggesting product enhancements, or participating in meetings and discussions.
• Continuous Improvement: Keeping abreast of industry trends, technologies, and best practices is important. You should actively seek opportunities to enhance your technical skills and knowledge to better support customers and contribute to the overall improvement of the company’s products and services.

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Shift:

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)