Etraveli Group Looking for Desktop Support/ IT support engineer – Pune at Pune, Maharashtra Full Time

Etraveli Group provides innovative solutions for travel across the world with a presence on all continents, and offices in Sweden, Canada, Greece and India. In addition to having one of the market’s most sophisticated technical solutions for connecting travelers and flights, we are partner of choice for Booking.com (Europe) and Google Flights (global). We cherish solving complexity because it gives us the potential to stand out and be different. The core business is airline tickets and travel related services. Expertise in travel e-commerce together with an impressive proprietary IT platform enables Etraveli to apply a scalable and profitable business model.

Requirements

Experience: 3-5 Years in IT Support

Shift Timing: Rotational

Job Description :
The Role:
As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally.

The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests.

The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.

Qualification: Graduation + Any Technical certification (MCP, MCSC, MCSA,Linux, Hardware and Networking)

Responsibilities:
Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers

Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals Phone system support.

Network Connectivity Support (Basic Connectivity Support for all End-User Devices –

Wired and Wireless)

Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients.

Manage IT asset inventory and documentation.

End user support through remote tools.

Account management support.

Respond to customer’s calls, emails, Support tickets and act accordingly regarding issues.

Monitoring Server & client performance, Alerts, logs and provide possible solutions.

Monitor & maintain network-related activities including LAN and WAN.

Any other assignment was given by Department Head/Designee.

Take care of user onboarding and off boarding for IT related tasks.

Requirements:
Strong troubleshooting, diagnosing skills to resolve technical issues.

Knowledge of computer hardware and network troubleshooting.

Great analytical and problem-solving skills help in resolving the issue faster.

Should have knowledge of any IT support/Service desk tool (Ex. Jira, Zendesk).

Understanding of Basic applications and tools like MS office, PDF, File archive, backup tools, email, O365/G-suite.

Good knowledge of Windows Server and Active Directory.

Good verbal and written communication skills.

Ability to learn and work on changing technologies.

NOTE – Do not apply if you have more than 30 days notice period.

Benefits

You will be eligible for other allowances and reimbursement too.

Medical Insurance and term insurance benefit will be additional benefit.