Evergreen Technologies, LLC. Looking for Junior Helpdesk Email Engineer – UTGH61522-02118 – Mandir, IN at Hasaud, Chhattisgarh Full Time

Title: Junior Helpdesk Email Engineer

Location: Working Remotely in India for a year contract role

This position is responsible for analyzing, evaluating and diagnosing escalated technical problems involving University enterprise services and products. The Junior Helpdesk Email Engineer assesses complexity and determines resolutions, reports on findings, and recommends and documents solutions. The individual in this role ensures adherence to University policies and best practices in the management of these services.

Administer updates to the Valimail platform working with the vendor for troubleshooting and resolution of complex problems. Document expected service behaviour and related self-service support articles for use in the IT Knowledge Base.

Review escalated support cases for University Email, troubleshoot relevant incidents, solicit required information from clients. Document and close tickets for complete resolution. Partner with email infrastructure team and Google Apps technical lead to resolve high complexity problems.

Assist with the compiling and reporting of data regarding service metrics, to include system utilization and usage for managed machines using built in tools or developing scripts to query databases. Ensure data privacy and security observing printed IT Policy and Procedures.

Keep abreast of emerging technologies and system standards.

EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity