Executive81 HR Solutions Looking for Level 1 Help Desk Technician at Noida, Uttar Pradesh Full Time

Opening: 1 Nos.

Job ID: 21138

Employment Type: Full Time

Reference:
Work Experience: 2.0 Year(s) To 5.0 Year(s)

CTC Salary: 3.00 LPA TO 6.00 LPA

Function: IT Software – Client Server

Industry: IT-Software/Software Services

Qualification: Any – Any Graduation

Location:
Noida

Posted On: 10th Oct, 2020

Job Description:
Basic Requirements:
Excellent customer service experience is vital

Excellent communication/ phone skills is a must

Strong analytical and troubleshooting skills

Coachable and willing to adapt to change

Ability to work in a fast paced environment

Ability to work in different time zone/shifts to support a global team

Job Requirements

Bachelor’s Degree or Associate’s Degree in Information Technology or related field preferred

Technical Requirements:
Effective IT Troubleshooting Skills

Ability to Support a user group of 1000+

2+ years’ experience with enterprise-level support

CompTIA A+ Certification or comparable preferred

Call Center/Help Desk experience preferred

JIRA system experience a plus

Knowledge, Skills and Abilities:
Comprehensive knowledge of current PC operating systems, printing, networking, and application

environments (mac, windows)

Effective and efficient organization and time management skills

Strong verbal and written communication skills

Effective analytical and problem solving skills

Excellent telephone skills and customer service orientation

Flexibility in dealing with a combination of simultaneous projects and tasks

Ability to work well under pressure and meet extremely tight deadlines

Product/Application/Support:
Active Directory

Adhering to SLA

Correct escalation paths

Disk cleanup

Elifecycle Process (onboarding/transfer/Deactivation)

Encryption

Escalating to Engineering/Jira

Timely follow up with Customers

JSS

Managing Call queue/Ticket queue

Managing Mifi/Corp Cell phone

Nexthink

Office 365 TS

Okta/SSO

Printer support

SCCM

Software/Hardware troubleshooting (win/mac)

TPN

Training users how to do technical tasks over the phone

Understanding process (Problem, Escalation, VP support)

Virtual Machine TS

VPN support

Key Skills :
Disk Cleanup

Encryption

Jss

Jira

Company Profile

We are a – Technologe organisation in end to end – – Solutions, with solutions ranging from Consulting to Project Execution in Software Development, Cloud Computing, and other cutting edge -.

Our Customer vertical has expertise in branding, design & development of web and mobile apps, – marketing. Our Enterprise vertical specializes in Data Warehousing, Quality Assurance, BI, AI & ML.

We pride ourselves in being able to understand a client’s business challenge and leveraging technology to provide them with practical, workable solutions.

• strives to understand a client’s business and fill up existing need gaps.

Apply Now

Interested candidates are requested to apply for this job.

Recruiters will evaluate your candidature and will get in touch with you.